FAQ

Custom orders can take anywhere from 7-21 business days depending on the material ordering. Standard items usually take 3-14 business days. Once a custom order is placed no changes can be made. If you cancel a custom order you will be charged the full amount of the contract.

In most cases, it takes 2-5 business days to order a unit for pick up at our shop. If we are installing the unit it usually takes 3-5 working days for installation of standard units.

In most cases, it takes 2-5 business days from the time you sign the contract to get the materials delivered to our shop. Then it can take 3-4 days for installation of custom units depending on the work load for the week.

If you find rust or corrosion on the metal, a crack or discoloration on the glass, if the door won’t close or doesn’t fit properly, or you find yourself mopping up after each shower you need a new Shower Enclosure. Also, if you are remodeling a bathroom or building an all new custom bathroom, give us a call. Please note, in order for us to give you an accurate estimate, the walls must be finished (i.e. Tile or Marble installed).

Contact one of our team members to help you to make the best decision for your home!

Framed units are, the more traditional style of shower doors which include aluminum framework around the glass. Frameless units provide a more contemporary open look as they use a minimal amount of framework around the glass. Both units offer the same amount of safety and stability, so the choice between the two is usually based on taste not necessity. Frameless units are available in 3/8 inch and 1/2 inch glass.

No. We must receive 50% payment before we can order materials.

We will gladly take your order over the phone, but we will not be responsible for any mistakes in sizes or material type and payment in full with a credit card will be required to place the order. For your protection, we suggest you come into our shop or email in your order to the officea1glass@gmail.com to avoid mistakes.

No. On orders of any kind, there are no returns and ALL deposits are non-refundable.

We accept Visa, Master Card, Discover, American Express, Debit Cards, personal checks with valid ID and cash. Over the phone payments are accepted with management approval.

Yes, to the South Bay Area for a minimal fee.

Yes. As long as the glass is not tempered we will be able to cut it down, but we are not responsible for damage or breakage when attempting to cut your glass or mirror.

The price for removal varies from unit to unit. Removal fee is $99 and above.

Once the glass and hardware has been ordered and delivered to our shop (usual lead time is 3-4 days), we will fabricate the unit and call to schedule an installation date.

Yes, we can install on tiles with boarders, custom notches and odd angles.

Because of the technicalities involved in the installation of a frameless unit, we recommend that we do the installation and the measure.

Yes, we service the South Bay Area.

We require at least 48 hours of notice to cancel an appointment. If you cancel the day before or day of your appointment, you will be charged a $69 cancellation fee.

Typically we make the doors 26 inches wide. Doors can be 24 -36 inches with the proper hardware.

The standard height for our shower enclosures are 57 3/8″, 70 3/8″ and 75 3/8″ for sliders. For semi-framed the standard height is 70″ and for frameless enclosures our standard is 72″-80″.

Yes, we can make customize to any design.

We offer a one year workmanship warranty on labor. There is no guarantee on the glass of your shower door/enclosure, but the hardware and coatings have a limited warranty. Different vendors have different warranties from 1 year to 5 years.

2534 Seaboard Ave., San Jose, CA 95131. We are on Seaboard between the north side of Hwy 101 and De Le Cruz Blvd.

It takes 24-48 hours for the silicone to cure and dry on most of our installations. Please allow 24-48 hours to use your shower enclosure/door.

The best cleaning solution is vinegar and water 50/50. Also squeegee after every use of the shower. Using Shower Guard glass or adding Diamond Seal or Tekon (a special coating applied to glass during the manufacturing process) will aide in keeping the door free from water spots and stains.

Yes, ammonia-based products will harm your shower door hardware. Please do not use cleaning solutions that have acid or ammonia-based chemicals in them.

Ordinary glass is prone to damage and aging from hard water, soap, humidity and more. But Shower Guard glass is extraordinary. It’s an entirely different kind of glass that’s protected during manufacturing with a patented ion beam process. This technology permanently seals the glass surface, for a shower that stays beautiful forever with just a minimal amount of cleaning.